assertive communication examples pdf

%PDF-1.7 %�� B ECOMING ASSERTIVE INVOLVES developing an awareness of what you need and want and believing that you have the right to ask for what you want. Assertive communication is an effective form of communication that involves the deliverance of one’s opinions, ideas or feelings to the other person in a way that the other person’s rights are not violated. 0000003480 00000 n %PDF-1.7 %�� Assertive communication is deﬁned by conﬁdence, and a willingness to compromise. This guide on how to improve your assertive communication skills includes examples and exact scrips to help you express yourself professionally, increase confidence, and command more respect from others. However, research on violence and men’s roles demonstrated that many physical altercations result from poor communication … [11] Assertiveness is communicating and expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others, without putting down their thoughts, feelings, or opinions. In the face of certain types of people and contexts, imposing a certain degree of authority and firmness is sometimes essential. What are the main ideas you are trying to express or the message you are trying to say? “I” statements help the listener know exactly how you feel and why you feel that way. “I” statements reduce the likelihood that the listener will feel accused, blamed, or defensive. • Review the definitions of passive, assertive and aggressive communication, asking for input/examples from participants. 0000011779 00000 n It the assertive form of communication, everyone strives to contribute to the improvement of ideas, and feedbacks are also positively considered. During assertive communication, a person stands up for their own needs, wants, and feelings, but also listens to and respects the needs of others. Assertive Communication What is Assertiveness? x�c``�g``qe```uW`@�@��a⧤s�.�Z��b�RnM³ 0000003515 00000 n Maintain a serious facial expression that says “don’t mess with me.” Protect yourself. �h�o�%�|){�w�~?�_RͿ'~ݧ`�庤L;v�:5m��pY]�cm��t��0t��Ĭ��pQ�S�W�+xE^��-xGށ��o�wrZ��̴ȴ%�W� Assertive communication emphasizes the importance of both peoples’ needs. Know where your access to escape is. When assertive communication is practiced, it leads to the development of mutual respect. Assertive communication with others has three important components: 1. empathy/validation: Try to say something that shows your understanding of the other person's feelings. PASSIVE COMMUNICATION is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs. Communication Styles Worksheet- Assertive Communication Style. H�\�͎�@��w+�f� !y��C~'�a� ŀ0>��35e�JA�� ]|��N��~V��X��Ws�~��t��y��0�Э�U��.휤��p��OSR�&�.^��n�6�t��I�}��2�g��{{x6��6��ŏ��LӘޟ��v��^�Ic�˾ׇ��j>��u��)�:'L7��:��_��:[c��5��e��i��ο��L$�U��mXY\�CЯԯ�5j�-u�G��w8M�pH꒞%zC��fm�Z�GA�֢֖�%��B-��b��2�E�,Y,�Xd��b�Œǂ�1�CGGGG�� Assertiveness, Non -Assertiveness, and Assertive Techniques Introduction Difficulty with being assertive has stereotypically been a challenge ascribed to women. Assertive communication can revolutionize your interactions with others, help you set boundaries, and lower your stress levels. In your workplace, you communicate regularly with many people: stakeholders, customers, and other team members. Vocal tone and volume are also important. Use assertive body language: stand tall, avoid fidgeting, keep your hands available. Keep a safe distance away from the other person. The Four Basic Styles of Communication 1. Communication Styles Passive Assertive Aggressive General Compliant, submissive, talks little, vague non-committal communication, puts self down, praises others “I don’t mind…that’s fine….yes alright” Actions and expressions fit with words spoken, firm but polite and … Communication is the most powerful tool a psychiatric nurse can have. 0000020647 00000 n PNCC Assertiveness Skills Course'Objec,ves' After attending this course, participants will: • Understand the principles and values of assertive communication • Recognise non-assertive communication styles and their consequences • Be aware of their own levels of assertiveness in a range of situations MaFAF��S�)�z 0000010280 00000 n Assertiveness is a very important communication skill, especially where health and safety at work is involved. ��샢J~��_��W�+��J~��_��W�+��J~�gY��UAϗ��,5�+u�Jx��L�l�1��mY�(��3��F��1O� Uؓ h!J endstream endobj 26 0 obj [/ICCBased 48 0 R] endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <> endobj 30 0 obj <> endobj 31 0 obj <> endobj 32 0 obj <>stream endstream endobj 210 0 obj <> endobj 211 0 obj <> stream 0000004706 00000 n 0000001885 00000 n Assertive communication is most effective when it combines verbal language with non-verbal signals, such as eye contact and posture. "~vw&��%�N$_��0�]��_��c�R�l>s��aɷ��~�g��c{�9�C�u��6�c8�CVV��q��f��T|�_�p��1�k��L7�s��M7�s��]��p6O��g�n��.a�Ma�kӅS 0000004333 00000 n x�cbd```b``n�L� ��d0�"��`vB�s0�&σȖN�\$�d_IF�� Q��6S��`��۞"Yt@d6Ho�4��Vi� �9�001��A�g` ��0 ��S Many people think that being assertive means being rude, loud and aggressive. “You” statements can be perceived as blaming O Example: O You don’t keep me informed. "��h5��}'ɲ��%3_�|᷶i�r��":t0*--��f��,�@*���7��W�s�ǅU�J��px�ˀG�߬D��[w�m��Au G��7��J�+��H�W��,��،X$��h{=!�5T�4j�Z��C�l�woY��$�@�Dn��40V��5e�yYD. You will be able to practice those tips in real-life situations with our fun assertive communication worksheets for kids. As a result, pass ive individuals do not respond overtly to hurtful or anger -inducing situations. 0000004247 00000 n Use “I” statements that focus on how you feel in a specific situation. 0000011288 00000 n 0000010778 00000 n Assertive communication is defined as “the ability to speak and interact in a manner that considers and respects the rights and opinions of others while also standing up for your rights, needs, and personal boundaries” (Pipas & Jaradat, 2010, p. 649). ��A�pP:(�sS�M��Q�(|��W��竢��&|�6l��՘��bL�|��ɤ*�� }�� {��YY�>}`��qiá �̛��V .�y�h�ж@�d ��$� The word “because” is a powerful game -changer in communication. 0000005158 00000 n Don’t block the other person’s line of escape. 0000009319 00000 n This shows the other person that you're not trying to pick a fight and it takes the wind out of their sails. h�b```b`` a`��ce`a��0�`��pm�4��r��ꆪ�[?/��47 �kb��Q?�u$/utt�G��\�vc��Ў��qJ0��)`qFA��H��M�>̆AR��e�df�*�x^v�Eg�ל��8J��]�P�y&�Ҭ ?�hFp��ы ��F��VN��w �JZ endstream endobj 21 0 obj <>>>/Metadata 18 0 R/Outlines 11 0 R/Pages 17 0 R/Type/Catalog/ViewerPreferences<>>> endobj 22 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/Tabs/W/Thumb 12 0 R/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>> endobj 23 0 obj <> endobj 24 0 obj <> endobj 25 0 obj <>stream 208 0 obj <> endobj 283 0 obj <>/Filter/FlateDecode/ID[(\225\375\035\016\217,>K\207'\215\366\0325\373?) 0000028140 00000 n H�\��n�@��y��L. Assertive Communication . Effective Assertive Communication Skills O “You” vs. “I” Statements O Always use “I” statements. (/@\253\350\035\353\305L\213\000\372N\321-\002\367)]/Index[208 76]/Info 207 0 R/Length 151/Prev 352757/Root 209 0 R/Size 284/Type/XRef/W[1 3 1]>> stream We will cover the various modes of communication and learn to develop or enhance open interpersonal styles for the betterment of our personal and professional relationships. It describes the qualities of assertive communication, and explores its differences from passive and aggressive communication. Verbal Say what you need. Having good talking and listening skills can also reduce misunderstandings and facilitate creativity and problem solving. This might mean rejecting things you decide are not a good fit for you, but then explaining exactly why you rejected them. Assertive communication is one of the communication styles. 0000025528 00000 n 'g�؉|y�9aN�w�;�=�8cΐS�I)&��k*�T��HSq��x�2��M�7��51�h_��%sI|d>��O�|^E��|'��D�OM>u��gM�5{��Y�gM�5{��Y�gM�3ҌÈ. 0000002886 00000 n This is not true. ... Now we’re going to listen to some examples of nurse-physician phone calls to illustrate some of the things that we’ve been covering. Examples of assertiveness follow. Focused Assertive Communication for Nurses University of Massachusetts Medical School and Qualidigm. Assertive communication is defined by mutual respect, diplomacy, and directness. This Assertive Communication information handout is designed to help your client understand what assertiveness and what assertive communication looks like. /�E�+�ABH I$}��@̐"�Y��D�TK�c{��ڞ��԰Ȯ��y�9��ފ(�mo��L"��z�*ۍ"�e��V��܎؈�͵�z{�O_e��A}��.2�E![�P襙^�d�ӶU��n1�/�s�@�~�3�0O��+�`��I�i��|7N�1�!vȊY! 5) Assertive communication creates a respectful environment where everyone grows and matures in . Assertive communication is the cornerstone of correct communication, but it does not always work. endstream endobj 213 0 obj <> stream endstream endobj startxref 0 %%EOF 209 0 obj <>/Metadata 4 0 R/Pages 5 0 R/StructTreeRoot 6 0 R/Type/Catalog/ViewerPreferences<>>> endobj 281 0 obj <> stream Use this template to communicate more assertively: ��塘��A�A�A0��%CJCkP��6�PE�C Take a look at the sample sentence structures below. It is the basic component of 0000008251 00000 n 0000000936 00000 n The simplest, and maybe the best, basic assertion is: Communicating assertively takes understanding and practice. 0000004136 00000 n O I find it hard to keep up on the project when I don’t have all of the relevant information. Slide 2 . 0000022880 00000 n ��Ș��8�}��VٙV��I"e��|�^e '�1�B� ��t�q"�0KNr6��9N�w�;�� |`> Some key assertive communication strategies are summarized. Assertive Communication 10/18/19 Assertive Communication Tips Ithac 1. H�\��n�0E�� Assertive communication is a communication style in which people clearly expose their thoughts, advocate for their needs in a calm and positive way and are able to state their point with respect to others and to yourself. NOTE: If this exercise is conducted after Introduction to Assertive Communication , skip the set-up section and proceed to the exercise. In this first example, you’ll O��_�W�W��}�Yިߠه� � ��A� 0000001287 00000 n Sometimes it helps to start by explaining what assertiveness is not: Aggressive Communication People often confuse assertiveness with aggression, because it involves sticking up for yourself. Communication is a dynamic, two-way circular process in which all types of information are stared between two or more people and their environment. 0000008744 00000 n 5 INTRODUCTION Assertiveness training is really about: • Taking responsibility for direct, honest communication, • Appropriate expression of feelings, • Making choices and decisions that respect your needs and rights and those of others. Here are 9 helpful assertive communication examples to help you improve your ability to … Example b), above, may have been stated in order to achieve a change in the other person’s behaviour. What Is Assertive Communication? l��,d+Y��&��:�尖c�C�c�C�c�C�c��:��Яc��z��ѣg�G��g�G��G�#��`�ZA�p�9� ��S�)̔%��O��S�)��{Q:+�� Making Assertive Statements Since assertiveness doesn’t come naturally to most of us, let’s practice a bit to perfect your technique. 0000007761 00000 n 0000009855 00000 n Tips for Assertive Communication There are a variety of ways to express yourself assertively. H�\��j�0��y�9��. For example: 5 Worksheets and Workbooks. 0000009236 00000 n 0000001459 00000 n trailer <<1B27118E5B0F4E828BF8ACF6C835254E>]/Prev 43947>> startxref 0 %%EOF 51 0 obj <>stream 0000014418 00000 n Our Assertive Communication worksheet includes one page of psychoeducation, and a second page of practice exercises, that will help your clients learn to use assertive communication in their own lives. 0000004023 00000 n Assertive communication for kids: Assertiveness is an important communication skill that will improve your child’s social interactions and self-esteem.In this post, you will learn practical easy-to-action tips to teach kids how to communicate assertively. �O�'�0}T��Y��>Z|4�h��G��>Z�Ш{G�e4Yx��ܼ�Q��p�[��?d��*~ԯ �� Our topic today is Effective, Assertive Communication. • Give each participant the completed Styles of Communication chart handout. Examples of using de-escalation: Acknowledging that your words or actions hurt someone, and apologizing Recognizing the emotional or physical harm someone experienced and taking action to rectify it Talking to a client or customer who is dissatisfied and working towards a resolution Assertive communication means being okay with saying exactly what you want, but doing it in such a way that it doesn’t hurt the other person’s feelings . 0000002353 00000 n Assertive communication is a powerful tool that helps you to speak up and be heard. THE ABILITY TO COMMUNICATE CLEARLY Define your main goal. H�\��n�0��y It is a way to say, “this is who I am, and this is how I want to be treated” while remaining aware of the feelings and needs of others (Murphy, 2011). �Ce-i%��V��hb:�P��~v\u�"��(v�a�t�ѻ�M�4�� S�lk��.�MW*��j'�J��*� ��q�3,�m��޼Eߺ+,��j Qu��MC��ņ.z��׺C�B٪�t�N�j�2>�! 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Up and be heard powerful game -changer in communication a serious facial expression that “! You rejected them the project when I don ’ t block the other person degree of authority firmness... Up on the project when I don ’ t block the other person that you 're not trying to a... Obj < > /Filter/FlateDecode/ID [ ( \225\375\035\016\217, > K\207'\215\366\0325\373? you feel that way defined by mutual,.